MY FILE HAS GONE MISSING
I deleted my file
Everyone has been in the situation. We deleted the folder, erased a scene file we thought was something different or having our pc, hard drive or what not burn out on us. Fear not. While we do suggest you back up your files once you have them downloaded we know accidents can happen. it is possible for you to just throw us a mail with the payment method you used when you bought the character rigs in the first place and we can provide you with another link.
You have options available.
First option is always to check your mail for the link to the character download, this is by far the fastest and easiest way to get back what you have lost. Find the mail we sent you once you had confirmed the payment of your character rig. Also as a good reminder make a duplicate of this mail both on your mail provider but also as a PDF on your hard drive. Second option is that you contact us through our customer service either you can throw us a mail and we will get back to you as fast as possible or if you are in a super hurry feel free to give us a call. All contact information is in the footer of all pages or on our contact page.